Privacy Policy - Ahura Explorience
Introduction
Ahura Explorience recognizes the importance of protecting the privacy and confidentiality of information shared by its users and is committed to handling personal data responsibly as a data controller and data processor.
This Privacy Policy outlines the practices followed by Ahura Explorience, including its subsidiaries and affiliates, for the collection, handling, processing, storage, and protection of users’ Personal Information (as defined herein).
This Privacy Policy applies to any individual (“User”) who purchases, intends to purchase, or inquires about any product(s) or service(s) offered by Ahura Explorience through any of its customer interface channels, including its website, mobile site, mobile application, and offline channels such as call centers and office locations (collectively referred to as “Sales Channels”).
For the purpose of this Privacy Policy:
“You” or “Your” refers to the User.
“We”, “Us”, or “Our” refers to Ahura Explorience.
“Website” refers to our website(s), mobile site(s), and mobile application(s).
By accessing or using our Website or any other Sales Channels, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue the use of our Website and Sales Channels.
This Privacy Policy does not apply to the practices of third-party websites, mobile sites, or mobile applications, even if they are linked through our Website. Users are advised to review the privacy statements of such third-party platforms, as their practices may differ significantly from those of Ahura Explorience.
This Privacy Policy forms an essential part of your User Agreement with Ahura Explorience. Any capitalized terms used but not defined herein shall hold the meanings assigned to them in the User Agreement.
Users Outside the Geographical Limits of India
Please note that any data shared with Ahura Explorience may be processed primarily in India, as well as in other jurisdictions where third-party partners engaged by Ahura Explorience may process data on our behalf. By agreeing to this Privacy Policy, you grant Ahura Explorience your explicit consent to process your personal information for the purposes outlined herein. Please be aware that the data protection laws in India or in the other jurisdictions mentioned may differ from those of your country of residence.
If you have concerns about how your data is being processed or wish to withdraw your consent, you may contact us at:
📩 [Insert your official email address]
However, if the processing of your data is essential for delivering our services, Ahura Explorience may be unable to provide or confirm your bookings following your withdrawal of consent.
For example, when booking an international holiday package or a fixed-departure (group) tour, certain personal details—such as contact information, gender, dietary preferences, room preferences (e.g., smoking/non-smoking), or medical conditions requiring special arrangements—must be shared with our service partners and vendors in the destinations where you will stay. These third parties (including hotels, activity providers, and tour managers) may need to further process your information to make the necessary arrangements for your trip.
Withdrawal of consent may:
Severely limit our ability to provide you with services, in which case we may be required to decline the booking altogether; or
Restrict our ability to fulfil an existing booking, which may negatively impact your travel experience or may compel us to cancel the booking.
Type of Information We Collect and Its Legal Basis
The information detailed below is collected to enable Ahura Explorience to provide the services chosen by you and to fulfill our legal obligations as well as our obligations toward third parties as per our User Agreement.
“Personal Information” of the User includes information shared by the User and collected by Ahura Explorience for the following purposes:
1. Registration on the Website
Information provided while subscribing to or registering on the Website, including but not limited to:
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Personal identity details: name, gender, marital status, religion, age, profile picture, etc.
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Contact details: email address, postal address, frequent flyer number, telephone (mobile or otherwise), and/or fax numbers.
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Financial and billing information: banking details (including credit/debit cards), payment history, income or lifestyle-related information, and other details shared by you.
2. Other Information Collected
We may also collect additional information and documents, including but not limited to:
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Transactional history (excluding banking details) related to your e-commerce activities and buying behavior.
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Usernames, passwords, email addresses, and other security-related information used in connection with our Services.
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Data created by you or third parties that you choose to store on our servers (e.g., images, documents).
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Publicly available information or data received from third parties, including social media channels, such as name, email address, friend list, profile pictures, or other information permitted under your account settings.
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Information regarding other travelers for whom you make a booking through your registered Ahura Explorience account. In such cases, you must confirm that each traveler has agreed to share their information with us and that it may be shared with the relevant service providers.
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Visa-related services: Copies of your passport, bank statements, completed application forms, photographs, and any other documents required by the respective embassy to process your visa application.
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International bookings: To comply with the Liberalized Remittance Scheme (LRS) of RBI or any other applicable law, you may be required to provide details such as PAN information or passport number. Such information will be used strictly for these requirements. If you choose not to provide this information, Ahura Explorience may not be able to process your booking. PAN details will not be shared without your prior consent unless required by law enforcement, court order, or other legal process.
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Contactless check-in at hotels: Copies of government-issued identification (e.g., Aadhaar, driving license, election card), self-declaration forms, date of birth, travel origin/destination, and place of residence as required by the hotel.
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Covid-19 vaccination status and certificate: If required to avail certain services or access vaccination records for travel or related purposes. Ahura Explorience will never process beneficiary ID or other sensitive IDs contained in the certificate.
All collected information will be used strictly for the specified and lawful purposes above. Users understand that Ahura Explorience may share information with service providers or third parties solely for the provision and facilitation of the requested booking or service. Sensitive information (e.g., PAN, vaccination status, passport, Aadhaar, bank statements) will be redacted wherever possible.
If a user opts not to provide certain information or requests deletion of information already provided, Ahura Explorience may be unable to process the desired booking or service. Information such as PAN card details, vaccination status and certificates, passport details, and Aadhaar card details will never be shared without prior consent unless required by law enforcement, court order, or other legal processes.
How We Use Your Personal Information
The Personal Information collected by Ahura Explorience may be used in the following ways:
1. While Making a Booking
When you make a booking, we may use personal information including payment details (cardholder name, encrypted credit/debit card number, banking/wallet details) and the traveler information linked to your account. This helps you complete bookings efficiently.
We may also use your information to:
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Confirm reservations with service providers
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Keep you updated on booking status and changes
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Send booking confirmations via SMS, WhatsApp, or email
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Enable customer service support if needed
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Customize website, mobile site, and app content
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Request reviews or feedback
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Verify your account and prevent misuse
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Offer special birthday/anniversary offers
2. Surveys
Participation in surveys is optional. Survey responses are typically aggregated and used to improve our services, website, app, and promotions. Individual identities are kept anonymous unless stated otherwise.
3. Marketing, Promotions, and Research
We may use personal information to:
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Notify you about fare sales, special offers, and exclusive promotions
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Conduct marketing research and develop programs to improve user experience
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Enroll you in rewards programs and share relevant details with third-party vendors for fulfillment
You may opt out of marketing communications or reward programs at any time by contacting us. We may also share anonymized or aggregated data with third parties for purposes such as payment processing, data hosting, and fraud detection.
4. Additional Services
When you use new or enhanced services on our Website, we may use the information you provide to facilitate your requests. For example, if you contact us via email, we use your email, name, and query to respond and improve user experience.
How Long We Keep Your Personal Information
Ahura Explorience retains your Personal Information only as long as necessary to provide our services or fulfill legal, regulatory, tax, or accounting obligations.
Once your information is no longer needed, it will be securely deleted or stored in a way that prevents further use.
If you wish to delete your account, you can do so using this [Link].
Cookies and Session Data
Cookies
Ahura Explorience uses cookies to enhance your experience, personalize content, and show relevant offers or advertisements. Cookies are small files stored on your device that allow faster login, smoother navigation, and better service.
Third-party advertising partners may also place cookies to track ad performance and display relevant promotions. This information is anonymous and does not identify you personally.
Most browsers accept cookies by default, but you can adjust your settings to block them. Blocking cookies may limit certain features or affect seamless access to our services.
Automatic Logging of Session Data
When you access our Website, session data—such as IP address, browser type, operating system, and browsing activity—is logged. This helps us analyze usage patterns, improve services, diagnose issues, and manage systems efficiently. Session data does not personally identify users but may reveal your approximate geographic location and Internet Service Provider (ISP).
With Whom Your Personal Information Is Shared
Service Providers and Suppliers
Your information may be shared with service providers such as airlines, hotels, bus or cab operators, and other suppliers responsible for fulfilling your booking. By making a booking, you authorize Ahura Explorience to share your information for this purpose. These service providers act as independent data controllers, and Ahura Explorience is not responsible for their use of your information. We recommend reviewing their privacy policies.
Ahura Explorience does not sell or rent individual customer information. Information may be shared with business or alliance partners for referral services or promotional offers based on your booking history.
Affiliate Companies
To improve personalization and service efficiency, we may share your information with affiliate or associate entities under secure conditions. This helps provide you with relevant products and services, or assist with booking-related queries. In the event of a merger, acquisition, or business restructuring, your information may be transferred to the relevant entity.
Business Partners and Third-Party Vendors
Filtered information may be shared with corporate partners offering co-branded services, travel insurance, or other benefits. Any services availed will be governed by the respective provider’s privacy policy.
We may also share information with third-party service providers engaged for tasks such as payment processing, data hosting, or analytics.
Aggregate and Anonymized Data
We use anonymized or aggregated information to improve services and conduct statistical analysis. Aggregate data may be shared with suppliers, advertisers, affiliates, and partners to measure website engagement. Such data remains non-identifiable and is our property.
Disclosure of Information
Ahura Explorience may disclose personal information:
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As required by law, enforcement authorities, or court orders
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For business operations, regulatory compliance, audits, or system security
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To enforce or protect our rights, or in cases of potential harm or interference with our services
Such disclosure may occur without prior notice, and Ahura Explorience is not liable for any resulting damages.
User-Generated Content (UGC)
Ahura Explorience allows users to share experiences through reviews, ratings, questions, and answers related to our services. Users may also be contacted by us or third parties to provide feedback on recent bookings. Participation is optional, but you may receive notifications via email, app, SMS, WhatsApp, or other messaging services. Reviews may be text or video and could appear on other travel-related platforms.
The types of UGC collected include:
Reviews and ratings
Questions and answers
Polls or crowd-sourced data
Each user posting content will have a profile visible to other users, showing the number of trips, reviews, questions, answers, and photos shared.
Opting Out of Promotional Emails
You may receive occasional emails from Ahura Explorience about special offers, new services, and other updates. If you do not wish to receive these, simply click the “unsubscribe” link or follow the instructions in any promotional email.
Permissions Required for Using Our Mobile Applications
When the Ahura Explorience app is installed on your device, certain permissions are required for optimal functionality. These permissions allow the app to provide a seamless and personalized travel booking experience.
Android Permissions
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Device & App History: Access device info (OS, model, language) to optimize app experience.
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Camera: Take photos/videos for profile or reviews, scan QR codes for payments.
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Identity: Auto-fill email IDs and enable login via Google/Facebook.
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Location: Provide location-based deals, auto-fill nearest airport/city, recommend nearby hotels.
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SMS: Autofill OTPs for seamless transactions and verify mobile numbers.
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Phone: Make calls to hotels, airlines, or customer service directly from the app.
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Contacts: Share travel plans with friends, send referrals, and make hotel recommendations.
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Photos/Media/Files: Save map data locally for offline hotel selection.
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Wi-Fi Info: Improve map and app performance.
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Device ID & Call Info: Identify users uniquely for smooth bookings.
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Calendar: Add travel plans to your calendar.
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Bluetooth: Enable third-party features like self-drive vehicle access.
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Video/Audio: Upload video reviews with clear audio.
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Phone Number / IMEI / IMSI / SIM Serial Number / Subscription Info: Ensure secure login, UPI services, fraud prevention, and offline service optimization.
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iOS Permissions
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Notifications: Receive exclusive deals, travel updates, booking confirmations, and PNR status.
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Contacts: Share bookings, invite friends, and get personalized hotel recommendations.
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Location: Provide location-specific deals, auto-fill nearest airport/city, and recommend nearby hotels for last-minute bookings.
How We Protect Your Personal Information
All payments on the Ahura Explorience Website are secured using TLS (Transport Layer Security) encryption, which scrambles data before transmission. We maintain strict security measures to protect your information from loss, misuse, or unauthorized access. When you access or update your account, secure servers ensure your data remains protected under our strict security guidelines.
Withdrawing Your Consent
You may withdraw consent to provide any Personal Information or decline app permissions at any time. Doing so may limit your access to the Website or services. To withdraw consent, please email info@ahuraexplorienc.com.
Accessing and Updating Your Personal Information
You can access, correct, or delete your Personal Information (except mandatory fields) through your Ahura Explorience account. If you do not have an account, please contact info@ahuraexplorienc.com.
Eligibility to Transact
You must be at least 18 years old to transact with Ahura Explorience and to consent to the processing of your personal data.
Changes to the Privacy Policy
Ahura Explorience may revise this Privacy Policy from time to time to meet legal, business, or customer requirements. Users will be notified of significant changes.
For concerns or inquiries, please email info@ahuraexplorienc.com.
Privacy Policy (EU, UK, and US)
Ahura Explorience is committed to protecting your privacy and securing your personal and financial information. We take all reasonable steps to keep your details safe and private.
This policy explains how we collect, use, and process your personal data, your rights regarding that data, and how to contact us. Please also review our Cookie Statement to understand how we use cookies and similar tracking technologies.
Privacy Policy – Processing of Personal Data
Personal Data Collection When Using Our Services
Ahura Explorience collects and uses information you provide when making reservations, including your name, email, home address, phone number, payment info, date of birth, current location, travel companions, and preferences. For online check-ins, passport or driving license information may also be collected.
When contacting our customer service via website, social media, or chat, your communication data is collected. Reviews submitted on our platform, along with your display name, are also stored.
Creating an Ahura Explorience account allows us to store your personal settings, uploaded photos, and past booking reviews to enhance future travel experiences.
Personal Data About Others
If booking for others, you must ensure they are aware of and consent to sharing their personal data. Business accounts can maintain an address book to manage reservations more efficiently.
Automatic Data Collection
We automatically collect IP address, date/time of access, device type, system info, clicks, and visited pages. Mobile devices also provide device identifiers, app crash info, and reservation origin.
Data from Other Sources
We may receive data from business partners, subsidiaries, affiliates, third-party payment providers, complaint reports, and communication services. This data may be combined with your personal information.
Use of Personal Data
Your data is used for:
– Booking arrangements: confirmations, modifications, online check-ins, damage deposits
– Customer service: resolving queries and assisting with reservations
– Account facilities: managing bookings, accessing offers, sharing lists and reviews
– Marketing: newsletters, personalized offers, promotional activities
– Communication: responding to emails, calls, chat, and messages
– Safety & legal purposes: fraud detection, legal claims, and regulatory compliance
Data Sharing with Third Parties
We share data with:
– Booking agencies: reservation completion and queries
– Connectivity providers: managing reservations for agencies
– Local Ahura Explorience offices: customer support
– Third-party service providers: payment, fraud prevention, insurance, research, market analysis
– Advertising partners: personalized ads and offers
– Competent authorities: law enforcement, legal obligations
– Business partners: partner website reservations and promotions
Insurance Services
Relevant personal data may be shared with insurers for arranging coverage, handling claims, and providing customer support.
Communication via Ahura Explorience
We may access, review, and analyse messages sent via Ahura Explorience for security, fraud prevention, compliance, product improvement, and customer engagement.
Social Media Integration
You can sign in using social media accounts or interact via social media features. Shared data may include profile info, email, and contacts, used to improve services or send relevant offers.
Security and Retention
We implement technical, physical, and organisational measures to safeguard personal data. Data is retained as long as necessary for service provision, legal compliance, dispute resolution, and fraud prevention. Two-factor authentication is recommended for added account protection.
Children’s Personal Data
Our services are not intended for children under 16. Data is only collected with parental or guardian consent. Any unconsented data will be deleted.
Your Rights
You have the following rights regarding your personal data:
General Rights
You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you can withdraw it at any time.
Rights to Object Based on Legitimate Interests
Under Article 21(1) GDPR, you may object to the processing of your personal data by Ahura Explorience for reasons related to your specific situation, including profiling. If you object, we will stop processing your data unless we have compelling legitimate reasons or for legal claims.
Rights to Object to Direct Marketing
You may object at any time to the use of your personal data for direct marketing, including profiling associated with it. Upon objection, we will stop using your data for this purpose.
Data Rights of California Residents
California residents may request information about how Ahura Explorience collects personal information, obtain it in a portable format, and request amendments or deletion. You may also opt out of targeted advertising via browser settings or by contacting info@ahuraexplorience.com.
Consent is required for users under 16 for behavioral advertising. Ahura Explorience does not sell personal information and only uses sensitive personal data for authorized purposes.
Retention of Personal Data
We retain personal data only as long as necessary to provide our services or as legally required.
Non-Discrimination
Exercising your privacy rights will not result in discrimination from Ahura Explorience.
How to Exercise Your Rights
- Request a copy of your personal data held by us.
- Update or correct your personal data.
- Request erasure, blocking, or restriction of processing.
- Request your data be sent to a third party.
- Withdraw consent for processing based on consent.
- Object to processing based on legitimate or public interest.
Please ensure your personal information is accurate and up-to-date. If you have an Ahura Explorience account, you can manage much of your personal data directly in your account settings.
Contact by E-mail
When you contact us by e-mail, we store the information you provide (such as your e-mail address, name, and phone number) to respond to your inquiries. Optional fields on our contact form are clearly marked. This information helps us handle your request and improve our support.
Your message may be linked to actions on the Ahura Explorience website. Data is used solely to respond to your inquiry and understand your feedback. By providing this information, you consent under Art. 6(1)(a) GDPR. We may use the same communication channel to reply, and you can revoke this consent at any time.
Data is deleted or restricted once it is no longer needed, unless legal retention requirements apply.
Use of Cookies
Ahura Explorience stores cookies on your device when you use our website. Cookies are small text files that help make the website more user-friendly, efficient, and allow us to recognize you on future visits.
We use the following types of cookies:
- Persistent / Permanent cookies: These help us recognize you as a returning user, making it easier to access our services without signing in again. They remain on your device for a set period.
- Session cookies: These last only for your current session and are deleted when you close your browser.
Data Transmission
When Ahura Explorience uses service providers outside the EU/EEA, we ensure appropriate safeguards, such as EU standard data protection clauses or an EU adequacy decision, for the transfer and processing of your personal data.
Data Security
Ahura Explorience implements technical and operational measures to protect your data from unauthorized access, loss, or misuse. Our security practices are regularly reviewed and updated to stay current with technology.
Data Storage
Ahura Explorience retains your personal data only as long as needed to provide our services or comply with legal requirements. Data used for analytics may be anonymized or aggregated for longer-term purposes.
Data Retention
Ahura Explorience retains your personal information only as long as necessary to fulfill the purposes in this Privacy Policy or as required by law (e.g., tax, legal, or accounting obligations).
Notice for Individuals Located in Europe
If you are in the European Economic Area, United Kingdom, or Switzerland (“Europe”), this section applies to you. It explains how we market to you, our legal bases for processing your data, and your rights. We may use your IP address or ask you to confirm your country to determine applicability.
Controller
Ahura Explorience is the controller of personal information collected from individuals using our services. As a controller, we determine the purposes and means of processing your data.
Marketing
We may contact you electronically (email, SMS) based on legitimate interests or your consent. This includes information about similar services you previously inquired about. You can object to direct marketing at any time, free of charge.
Legal Bases for Processing
- Contract: To provide and maintain services, respond to inquiries, enforce terms, and share data with service providers.
- Consent or Legitimate Interest: To send marketing/promotional emails, advise about services, and share information with partners or within our organization.
- Legitimate Interest: To personalize your experience, conduct research, and share information in business transfers or with volunteers/board members.
How to Contact Us
Ahura Explorience’s Data Protection Officer oversees compliance with data protection laws. You can contact us at info@ahuraexplorience.com for any questions or concerns regarding your personal data.
Our cookie statement may be updated occasionally. For significant changes affecting your rights, we will notify you, but we recommend checking this page regularly for any updates.
MyBiz Privacy Policy
About This Policy
Ahura Explorience recognizes the importance of user privacy and maintaining confidentiality of the information provided. This Privacy Policy explains how Ahura Explorience (“we,” “us,” or “our”) collects, uses, and shares personal information of employees (“you”) of our corporate clients (“Your Organisation/Employer”) using the MyBiz platform to book flights, hotels, cabs, and buses. We are committed to protecting your privacy and handling your data responsibly.
Personal Information We Collect
We collect personal information necessary to fulfill our contractual obligations to you or your organisation and to provide the MyBiz platform services.
Information We Collect
Personnel Information
- Gender
- Business Email & Phone Number
- Department
- Manager Details
Travel Information
- Booking ID/PNR details
- Flight Details (Flight Number, Airline, Departure/Arrival times, PNR)
- Hotel/Accommodation (Name, Check-in/Check-out, Room Type)
- Special Requests
- Frequent Flyer Numbers (if applicable)
Payment Information
- Wallet & Credit Card Details
- Billing Address
Account Activity
- Login times, search and booking history
- Interactions with customer support
Technical Information
- IP Address, Browser Type, Device Info, Operating System
How We Use It
- Providing & Managing the Platform: To create/manage your account, process bookings, provide support, and ensure platform security.
- Facilitating Travel: To communicate with airlines, hotels, and other providers to confirm bookings and fulfill travel requests.
- Communicating with You: To send booking confirmations, travel updates, and reports shared with your organisation/employer.
- Legal Compliance: To comply with applicable travel and data privacy laws.
Who We Share It With
- Travel Providers: Airlines, hotels, car rentals, and other providers to fulfill your bookings.
- Third-Party Service Providers: Vendors assisting with payments, IT, or support; contractually obligated to protect your data.
- Your Employer/Organisation: Relevant travel details for expense management, policy compliance, and duty of care.
- Legal Authorities: Disclosed when required by law or legal process.
International Data Transfers
Your personal information may be shared with entities outside India when you make international bookings via the MyBiz platform. This includes embassies and international service providers, solely to fulfill your bookings.
Your Rights
You may have rights to access, correct, or delete your personal information under applicable law. Since Ahura Explorience processes data on behalf of your employer/organisation, please contact your company’s designated point of contact. We will cooperate with your organisation to fulfill such requests.
Data Retention
Security
Changes to this Policy
Ahura Explorience may update this Privacy Policy from time to time to reflect legal, business, or customer requirements. We will notify users as needed. You can submit any concerns via email at privacy@ahuraexplorience.com, and we will respond to reasonable inquiries.
Contact Us
Why Ahura Explorience?
Booking Flights with Ahura Explorience
At Ahura Explorience, you can find great deals and affordable air tickets through our website or app. As a leading platform for flights, hotels, and holiday bookings, we make it easy to book tickets tailored to your convenience. With 24/7 customer support and millions of satisfied customers, we help you find the best flights quickly and effortlessly.